Shipments

Your order will be prepared by our warehouse in 1-2 working days and will be handed over to the courier.

Orders are shipped and delivered exclusively on business days (Monday to Friday), except for national holidays, local holidays and special delivery requests.

When your package is shipped, you will receive an email containing the courier tracking number to track your shipment. We remind you that it may take up to 24 hours from the moment the email is sent before the package can be traced.

Delivery times may vary on some occasions, such as during holiday periods.

Please be aware that external factors such as postal or courier delays, logistical problems, adverse weather conditions or the inability to access the given address may affect the punctuality of the delivery.

SHIPMENTS IN ITALY

UPS is the courier for shipments made in Italy.

The order is delivered within 2-5 working days depending on Standard or Express shipping.

Any shipping costs are indicated at check out, when the order is finalised.

SHIPMENTS IN EUROPE:

UPS is the courier for shipments made in Europe.

Orders are delivered within 2-5 working days depending on Standard or Express shipping. Standard delivery requires payment of

Any shipping costs are indicated at check out, when the order is finalised.

SHIPMENTS OUTSIDE OF THE EU:

UPS is the courier for shipments made in Europe.

Orders are delivered within 5 working days.

Any shipping costs are indicated at check out, when the order is finalised.

The shipping address of your order must match the site of the country where the order was placed. Orders placed in a country other than the shipping address will be automatically cancelled.

At the time of delivery of products, check that the packaging is intact, and not damaged or altered in any way. Any damage to the packaging and/or product or mismatch of the number of packages or indications present must be immediately communicated by a specific indication on the delivery document of the product, to be returned to the courier. Any problems related to physical integrity, correspondence or completeness of the products received must be reported to our Customer Service within 7 days of receipt.

In case of refusal of shipment or any non-delivery due to reasons not attributable to the Seller (e.g. incorrect address and/or telephone number of the recipient, repeated absence of the recipient, non-compliance with customs procedures, etc.), an amount will be withheld to cover duties and customs costs.

TAXES AND CUSTOM DUTIES

Shipments to destinations outside of the European Union may be subject to import taxes or customs duties. These charges are exclusively at the expense of the recipient, who must pay the amount due to the shipper or competent authorities. More information on minimum duty-free thresholds can be found at the link.

WHAT DO I DO IF I DID NOT RECEIVE MY PARCEL?

Our couriers do their best to make sure you receive your order in time and more importantly, intact. Despite the attention, however, we cannot exclude the possibility of exceptions. If the tracking number information highlights a problem with the delivery of your package related to the shipping address, you can direclty contact the courier for further information. In case that the courier needs our intervention (as sender), we kindly ask you to contact our Customer Care within and not later that 14 days from the shipping of the package.

WHAT DO I DO IF MY PARCEL IS DAMAGED OR ITEMS ARE MISSING?

We want you to receive an undamaged parcel with all the items purchased. If this is not the case, please help us by sending photos of the damaged parcel to our customercare@momoni.it

In case of missing items, always write to our customercare@momoni.it, briefly specifying exactly which items are affected and by sending photos of the parcel.